Effective September 15th, 2025, we have new policies that may affect your upcoming appointments. Please review our new policies here. 

We hope this message finds you and your pets happy and healthy!

At Claremont Animal Hospital, our mission has always been to provide the highest quality care to your beloved pets while maintaining a compassionate and supportive environment for you, their family. In order to better serve our growing community and continue to deliver the level of care your pets deserve, we will be implementing some important changes to our hospital policies.

What’s Changing?
Starting 9/15/2025, we will be updating certain procedures to help us:
✅ Increase appointment availability
✅ Ensuring Medication Availability
✅ Enhanced safety protocols to protect your pet’s health

Increased Appointment availability

To help us increase appointment availability and provide care to more pets in need, we will be implementing a new cancellation policy. Starting 9/15/2025, clients will be required to confirm their appointment via PetDesk or by phone call by noon the day before their scheduled visit. If confirmation is not received by that time, the appointment will be cancelled. This change comes in response to a recent increase in no-call, no-show appointments, which unfortunately limits our ability to help other pets. By giving us notice, we’ll have time to contact clients on our new cancellation list and offer those appointment slots to pets who need care.

For confirmed appointments that result in a no-call, no-show, a $35 fee will be charged, and a deposit will be required to schedule any future appointments. This policy is not meant to be punitive, but rather to ensure we can provide timely care to as many pets as possible. When appointments go unused without notice, it limits our ability to help other patients who may be in need of medical attention.

 

Ensuring Medication Availability

In order to better manage our inventory and ensure we always have critical medications on hand, we will be phasing out food sales in the hospital and focusing our inventory on treatments and prescriptions. Our top priority is providing timely medical care, and that includes making sure we always have the medications your pets may need.

We will continue to carry a couple small bags of the same Hills, Purina, and Royal Canine foods you love, as well as canned food but we will no longer keep large bags in stock.

A more convenient and money saving option is to order directly from the manufacturer.
For Hills, please order from www.hillstohome.com – save $10 on your first order with code HTHVIP2H25
For Purina Pro Plan, order from www.proplanvetdirect.com – our hospital code is KABTK
For Royal Canine, order from www.royalcanin.com – get 15% off your first auto-ship order with code MYPET15

If you cannot order from the websites above and are in need of a large food bag or multiple bags of food, please give us a call and we can special order it for you. Special order food items will be ordered every Monday morning and will arrive to the hospital within 2-3 buisness days. Please plan ahead to ensure you are not without food during this transition.

Enhanced safety protocols to protect your pet’s health”
As part of our commitment to your pet’s safety, we are now performing pre-anesthetic bloodwork before all surgical procedures to ensure your pet is healthy enough for anesthesia.  When you schedule a surgery, we will also schedule a brief technician appointment during the week prior. During this visit, we’ll complete the bloodwork and review surgery paperwork with you. This process helps make surgery day smoother and less stressful for both you and your pet. It also gives you an oppurtunity to ask questions head of time, so you can feel confident and prepared going into the procedure.

Thank you for your continued trust in us. We appreciate your understanding and look forward to continuing to care for your pets with the same dedication and love as always.